Shipping Policy

FIT-HERO.SHOP ships orders to customers in the United Kingdom.

Order processing

Orders are normally processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Delivery times

Estimated delivery time is usually 2-6 business days after dispatch. Delivery times may vary depending on the courier, destination area, stock availability and public holidays.

Shipping costs

UK shipping costs £6.99 for orders below £65. Shipping is free for UK orders of £65 or more. The available delivery option and final shipping cost are shown at checkout before payment.

Order tracking

When tracking is available, the customer will receive tracking information by email after the order has been dispatched.

Incorrect or incomplete address

Please make sure your delivery address is complete and correct before placing the order. If an order cannot be delivered because the address is incorrect or incomplete, the customer may be responsible for any additional delivery or return costs.

Damaged or missing parcels

If your parcel arrives damaged, or if you believe it is missing, please contact us as soon as possible at info@fit-hero.shop with your order number and any relevant photos or delivery information.

Returns and refunds

For returns, exchanges and refunds, please refer to our Refund Policy.

Contact

For shipping questions, contact FIT-HERO.SHOP at info@fit-hero.shop.