Shipping policy

Return and Refund Policy

30-Day Money-Back Guarantee

FitHero is operated by an Independent Herbalife Distributor. The Herbalife® products sold through this website are genuine Herbalife products.

Herbalife guarantees the quality and freshness of its nutrition and personal care products. If, for any reason, you are not completely satisfied with an Herbalife® product purchased through FitHero, you may request a return within 30 days of receiving your order for a full refund or product exchange, subject to the conditions set out below.

To request a return, please email us at info@fit-hero.shop before sending any product back.

Return Period

Our return policy lasts 30 days from the date you receive your order. If more than 30 days have passed since receipt of your order, we may not be able to offer a refund or exchange, except where required by applicable consumer law.

To complete your return, we require a receipt, order confirmation or other proof of purchase.

Please do not return products without first contacting us and receiving return instructions.

Refunds

Once your return has been received and inspected, we will send you an email confirming that we have received the returned item. We will also inform you whether your refund has been approved or rejected.

If your refund is approved, it will be processed using the original payment method. The time required for the funds to appear in your account may vary depending on your bank, card issuer or payment provider.

Late or Missing Refunds

If you have not yet received an approved refund, please check your bank account again and contact your card issuer or payment provider. Refunds may take some time to be officially processed and credited.

You may also need to contact your bank, as processing times can vary.

If you have completed these checks and still have not received your refund, please contact us at info@fit-hero.shop.

Exchanges

We replace products that are defective, damaged or otherwise eligible for replacement under the 30-day money-back guarantee.

To request an exchange for the same product, please email info@fit-hero.shop before returning the item.

Return Address

After contacting us, you may be instructed to return the product to:

Herbalife
The Atrium
1 Harefield Road
Uxbridge
Middlesex
UB8 1HB
United Kingdom

Please do not send any product to this address until you have contacted us and received confirmation of the correct return procedure.

Return Shipping Costs

Unless the product is faulty, damaged, incorrect or applicable consumer law provides otherwise, you will normally be responsible for paying the shipping costs for returning the item.

Original delivery charges and return shipping costs are generally non-refundable, except where required by law or where the return results from an error on our part.

If a refund is issued and return shipping has been arranged or paid on your behalf, the applicable return shipping cost may be deducted from the refund where legally permitted.