Return and Refund Policy

Last updated: 7 October 2026

FIT-HERO.SHOP is an independent online store operated by Valter Cioeta, an Independent Herbalife Member. FIT-HERO.SHOP is not Herbalife's official website and Herbalife does not operate this store. Returns and refunds under this policy are managed by Valter Cioeta / FIT-HERO.SHOP.

1. Contact us before returning anything

Email info@fit-hero.shop before sending a product back. Include your name, order number, the item concerned and the reason for the request. If an item is damaged, faulty or incorrect, please include clear photographs where possible.

We will provide the appropriate return instructions and return address. Do not send products to Herbalife or to any address shown on product packaging unless FIT-HERO.SHOP has confirmed that address in writing for your specific return.

2. Statutory cancellation right

For most online purchases, UK consumers may cancel without giving a reason within 14 days after the day the goods are received. After notifying us, the goods must be sent back within 14 days using the instructions provided.

The statutory cancellation right may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, or to other goods excluded by law. This does not affect your rights where goods are faulty, damaged, incorrect or not as described.

3. Additional 30-day return period

In addition to statutory rights, FIT-HERO.SHOP accepts eligible return requests made within 30 days of delivery. Products should be unopened, unused, in their original condition and packaging, unless the product is faulty, damaged, incorrect or applicable law provides otherwise.

This additional return period is administered by FIT-HERO.SHOP and does not limit or replace your statutory consumer rights.

4. Faulty, damaged, incorrect or misdescribed goods

If goods are faulty, damaged, incorrect or not as described, contact us as soon as reasonably possible. Depending on the circumstances and your legal rights, we will offer an appropriate remedy, which may include replacement, repair, price reduction or refund.

5. Refunds

Once a return is received and checked, we will confirm the outcome by email. Approved refunds are made to the original payment method. Processing time after we issue the refund depends on the bank, card issuer or payment provider.

For a valid statutory cancellation, we will issue the refund within the period required by applicable law. We may wait until we receive the goods or evidence that they have been sent back. A deduction may be made for loss in value caused by handling beyond what is reasonably necessary to inspect the goods.

6. Return shipping costs

You are normally responsible for return shipping costs when you cancel because you have changed your mind. FIT-HERO.SHOP will cover reasonable return costs where goods are faulty, damaged, incorrect or not as described, or where applicable law requires us to do so.

Original standard delivery charges will be refunded where required by law. Additional costs for an upgraded or express delivery option may not be refundable beyond the cost of standard delivery.

We recommend using a tracked service and keeping proof of postage. Responsibility for the parcel remains with the sender until it is received, except where FIT-HERO.SHOP has arranged collection.

7. Exchanges

Where appropriate and stock is available, we may offer an exchange. Please contact us before returning the original item. If an exchange is not available, another remedy or refund will be offered where required.

8. Statutory rights

Nothing in this policy limits your rights under applicable consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations where they apply.

9. Contact

Valter Cioeta / FIT-HERO.SHOP
Email: info@fit-hero.shop
Telephone: +39 349 502 7889
Address: Via Federigo Verdinois 6, ED. 9 SC. D INT. 31, 00159 Roma RM, Italy